Joanne (not her real name) spent a lot of time analyzing her family‘s move from her house to her Toronto self-storage unit. She itemized each piece, calculated cubic feet for each item being moved in and estimated that at most, she would need 200 sq ft of floor space to manage all the items going into storage. Being a perfectionist, before finalizing with the mover, she went over the list of storage items with the senior manager of the moving company. He confirmed what Joanne already knew and that the maximum storage size would be about 10ft x 20ft storage unit. Joanne reserved her storage unit prior to her move.
On the moving day, Joanne went to the self-storage office before the movers came to check out the Toronto storage locker one last time. Everything looked fine.
The movers came about half an hour later. Joanne had to keep a previous appointment and advised the workers that she will be back before the move will be completed. When she got back, she was shocked to find that there was still stuff sitting on the moving truck. The movers said that the unit that she reserved was not adequate for all her furniture. Not only that, Joanne was paying for idle time because the movers did not know where to put her furniture.
Joanne had to rent an additional 10ft x 10ft locker and the movers moved the balance of her stuff into that unit.
After the move was finished, Joanne had a closer look at how her stuff was packed into the storage units. She knew that the storage unit that she reserved was about 10 feet high but saw that hardly any stuff was stored higher than about 5 feet. She was upset.
She called the move company manager and told him how she felt. She did not get her monies’ worth and complained that the movers did not do their jobs properly. She was able to get the movers back the next day. All the furniture was moved out of her first and second locker and then repositioned the way it should have been the first time in the first locker. Yes, Joanne took advantage of the full height. And yes, all her furniture fit perfectly into the first unit. There was hardly any more room left but that was the plan.
We refunded Joanne the full rent for the second space because she did not really need a second storage locker. She was happy that all her stuff fit into her first locker.
The moral of this story is that when you are planning a move, part of the moving plan should be to supervise the movers to make sure that they are taking full advantage of the locker height. It is easy to move stuff in with no thought and I suppose that the movers were anxious to finish with little regard to additional cost that would have to be expended by their client. We were happy that Joanne was able to get this matter resolved but this was not the first time that we have seen this type of thing happen.