27 Jul 2011

Canadians’ satisfaction with banks jumps sharply, survey finds

Canadians are pleased with their financial institutions, as a new poll conducted by J.D. Power and Associates reveals satisfaction Canadians have with their banks has increased.

Measured on a 1,000-point scale, satisfaction rates averaged around 756, which is a jump of 26 points when compared to 2010. What’s more, contentment rose among the Big Five Banks – TD Canada Trust, RBC, BMO, Scotia Bank and CIBC – as well as midsize financial institutions.

Lubo Li, senior director of financial services for J.D. Power and Associates, said most banks have tried to improve the ease with which Canadians perform their financial obligations.

“During the past year, all major banks in Canada have invested heavily in upgrading customer-facing systems and processes,” said Li. “[This] has resulted in higher satisfaction with account information and activities, product offerings and bank facilities.”

Jiffy Self Storage knows something about what it takes to satisfy customer relations, as the company has received the Consumers’ Choice Award for 15 straight years. Thanks to its top-of-the-line staff and quality rental spaces, the company’s improvements will continue now and into the future as GTA residents turn to Jiffy Self Storage for all their storage and moving needs.

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Hammad Assan joined Jiffy Self-Storage in June 2012. He has over 20 years of experience in various Customer service, Sales and Management roles and is a Certified Self-Storage Operator through the Canadian Self Storage Association. His passion for sales and customer service has maintained Jiffy Self-Storage’s position as one of the GTA’s most successful Storage Facilities, as recognized by winning the Consumer Choice Award 22 years in a row, a perfect A+ rating with the BBB with zero complaints and a 4.5/5 Star Review rating on Google. Our tenants greatly appreciate his dedication to exceptional customer service and as a result Jiffy Self-Storage has been recognized and awarded for that. Please contact Hammad about any of your storage, parking, workspace or retail unit needs.

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