19 Jul 2012

Better customer service over the phone can help Toronto self storage companies

Businesses offering affordable self storage in Toronto can improve their revenues if they adjust the way they service their customers over the phone, according to a blog post for Inside Self-Storage written by Tron Jordheim, director of off-site sales company PhoneSmart.

Toronto natives want to feel as they are valued customers, and not that they are being shipped off-site to call centers. Jordheim wrote that those fielding calls for self storage facilities should be aware of how to talk to Toronto residents. Talking to callers like they are from certain areas in North America, and not particularly Toronto, could lead to lower levels of customer satisfaction.

The telephone sales force needs to be trained on talking to people from certain place. Callers from New York are different from those in Toronto, and having the knowledge to how to cater to all types of callers is very important, Jordheim added.

Aside from being able to field calls from callers in different regions, self storage call center should follow other best practices that will help the company have a higher return on its investment. By having strong management and a clear set of goals, call centers will be able to work toward success.

Self storage can be a smart way to hang on to valuable items without taking up room in a house or apartment. For Toronto storage solutions, there's no better than Jiffy Self Storage. Those interested in self storage should check out the affordable rates on Jiffy's website, where they can also enter to win a free iPad 3.

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