FAQ

Do I need Content Insurance?

Please check your Home Insurance Policy. In most cases, when you move goods offsite from your home, the same goods are not covered. For our storage tenants’ convenience, we offer content insurance at affordable rates, which can easily be added to your monthly rent.

Can I get storage without a credit card?

No problem. At Jiffy Self-Storage clients can pay with cash, cheque or debit card.

I am not sure of the size of the storage unit I need. Can you help?

An expert storage consultant is available to help you select an optimally sized Toronto storage unit that suits your needs. It is important to get their advice, so that you will not book a unit that will be smaller or bigger than what you require.

Can I reserve a unit in advance?

Absolutely! In fact, we recommend that you reserve a unit in advance, especially when we are heading towards the high rental season. The benefits are (a) you are sure to have a unit for you, and (b) if a limited time promotion with rent discounts expire on a certain date, those rates will be honoured for customers that reserve in advance of the the anticipated self storage move-in date.

What kind of documents do I need to provide to rent a unit?

We require a government issued photo ID at the time of renting the Toronto storage unit. If you’re not sure which ID to provide, call one of our storage consultants for more information.

Is a security deposit required?

We do not require a security deposit because it only creates an additional financial burden for the customer. However, we do offer prepayment in exchange for discounts. Ask your Toronto storage consultant how you can save even more.

How much does a 5 × 5 sq. ft. storage space, paid in advance 12 months, cost (heated vs. unheated cost space)?

We do not publish pricing for various sizes because our prices change seasonally and there are Manager’s Specials that may also apply. It is best to check with our manager first to get the best pricing.

Do you hold auctions for delinquent accounts ? if so when? Can you put me on a mailing list?

We do not promote auctions. However, we do publish auctions online and in newspapers but very few of our tenants default on their rent obligations.

Do you have moving carts?

Yes, we provide moving carts without an additional cost. There are various styles available for different types of storage moves. Ask us which type would be best for your move.

Is there a lease to sign? Am I locked in? I’m not sure how long I will need your Toronto mini storage.

We do require a lease to secure your storage space. However, the storage room lease is month-to-month or for a portion of the month that you require the space. You are not locked in for a certain period of time unless you request a long term storage lease. You can vacate the unit by giving one month’s notice. More importantly, the lease is a document that states the terms of your stay so you are never without a record for referencing your rights as a tenant.

Can I transfer to a larger or smaller unit after a few months?

If you think the size of the storage unit you rented is too big or too small, we recommend that you transfer to a more optimally sized unit (depending on the availability). We will make this change for you without any additional fees so you never have to pay more for your unit than necessary.

Do your Toronto storage facilities have mailboxes for personal or business uses?

We offer personal mailbox units for rent so that you can receive your mail when you are away from home. If you are taking a sabbatical or an extended holiday overseas we encourage you to take advantage of this cheap service. Or, if you are running your business from one of our Jiffy Workspaces or from your self-storage unit, you can start receiving your mail at the same address that you operate your business.

Can I prepay the rent in advance ? Is there a discount if I do so?

If you prepay for a year, your 13th month is free. Or, prepay for 6 months to get 50% off from the 7th month. When you consider the interest you’d pay to rent a unit somewhere else, prepaying for your mini storage unit at Jiffy is a much smarter way to save your money.

Does Jiffy maintain any kind of pest control in the building?

We do indeed! Since we cannot control what comes into the building and especially during fall when it is natural for rodents to look for warm shelters over the winter, we contract with reputable pest control services to keep the Jiffy premises free from rodents and other pests. Also our interior storage units in Toronto are climate controlled for the safekeeping of your personal and business effects.

Do you sell boxes and other moving supplies?

We have a full-service shipping supply store located on our office premises. You can purchase specialty boxes like wardrobe boxes, china packaging boxes, multiple sized cartons for packing, tapes and tape guns, mattress covers, reinforced corners for large pictures and mirrors and much more. We are your one stop shop for everything related to your move at very competitive pricing.

My mother has sold her house and is downsizing to a retirement home. Do you provide a packing service for her excess belongings?

We can refer you to various services that can pack items destined for storage and also move them directly to your self storage space. We do not specifically provide this packing service, nor do we have any affiliation with them. However, we only refer qualified service persons to self storage clients known to have excellent track records with previous clients that have already used them.

Are there other fees other than the storage cost?

Besides storage costs, there are optional costs like insurance and there is a onetime setup fee of $15.00. You will have to supply your own lock when you move in or you can purchase a lock at the Jiffy moving store where you can also procure all your moving supplies at very competitive pricing.

I do not need any special features such as climate control. Do you offer no frills non-heated storage?

We have limited number of unheated storage spaces. Please contact the onsite Jiffy Self Storage manager for availability of these units. However, persons storing personal effects such as padded furniture, mattresses and electronics (computers, digital cameras and HDTVs) should store them in heated or air conditioned storage units because the chance for damaging mildew and mould will be reduced to virtually zero. Delicate circuits found in today’s complex electronics should not be stored in humid environments further reducing risk of corrosion to micro circuits and computer chips.

I am not able to contact you during regular business hours. How can I reach you?

Fill in one of the many contact forms located on our website and inform us of times and ways that we can contact you. Also, you can contact us after hours and one of our colleagues will inform us of your request.

I am an eBay seller. Can you accommodate my need for inventory and internet access?

We have air conditioned work spaces with internet access. Each of the Workspaces comes with a roll up door for larger items and a man door that allows access into your combined office/storage space. If you have to take delivery of items that do not fit in your Workspace, we can rent you storage rooms to cover your immediate needs and when excess inventory is depleted, you can return your extra storage unit back to Jiffy when you are done. This type of flexibility for space always works to save you money rather than renting a larger industrial space and paying rent on an oversized storage space that will be not optimally utilized most of the time.

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30 May 2016

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AWARD WINNING STORAGE

Jiffy Self Storage is the recognized storage leader in Toronto GTA and the only self storage company:

  • Named by Toronto Life Magazine as Toronto's "best storage company."
  • Winner of the Consumers' Choice Award for Business Excellence for 20 straight years.
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